We’ve got your lift covered, from day 1 to day 1,000.
Your passenger lift is essential equipment. Our PLS Assist team keeps it safe, reliable and on the road with a comprehensive warranty, managed servicing and nationwide operator training.
Everything you need to get the most from your lift
Four ways the PLS Assist team supports you, from the day your lift leaves our factory.
Warranty support
Every PLS lift supplied in the UK includes a minimum 3‑year warranty. Our team is on hand to keep your vehicle on the road.
Managed servicing
We take the pain out of monitoring and planning care for your lift with scheduled servicing and maintenance.
Operator training
Nationwide training so you know the features, safe use and maintenance requirements of your PLS lift.
Lifetime service
We support you throughout the entire lifetime of your lift, so you have safe, accessible transport for years with servicing, spare parts, and technical support.
A no‑fuss warranty to keep you moving
For lifts supplied in the UK, cover starts the day your lift leaves our factory and runs for either 37 or 62 months, parts and labour included,, depending on your model. Lifts supplied outside the UK are covered by a 2‑year parts‑only warranty.
From the date of manufacture. Fitted to taxis, minibuses, WAVs, ambulances and PTS vehicles.
From the date of manufacture. Fitted to midi‑coaches, full‑size coaches and high‑floor buses.
The 37 and 62 month periods above apply to lifts supplied in the UK. Lifts supplied outside the UK carry a 2‑year warranty covering parts only. Labour is not included. Check the full terms below, or ask our team if you’re unsure which applies to your lift.
Warranty questions, answered
Can I service my own lift?+
Routine cleaning and daily/weekly/monthly inspections must be done by the operating company. More involved work, such as 6‑monthly servicing, replacing parts and LOLER examination, must only be completed by someone who is competently trained. To confirm if someone has been trained by PLS, contact our PLS Assist team.
When does my warranty expire?+
For lifts supplied in the UK, cover runs for 37 or 62 months from the date the lift is shipped from our factory. If your lift has been purchase via a convertor as part of an overall vehicle purchase please be aware that some time may have passed since warranty started. Lifts supplied outside the UK are covered for 2 years, parts only. You’ll find the serial number on the sticker fitted to your lift. Contact our team with your lift serial number and we’ll confirm the remaining warranty cover. Call us on +44 (0)121 552 0660 and we’ll check it for you.
Can I use my own parts and make repairs myself?+
Safety is our priority and we can’t guarantee it with non‑OEM parts. Each component is carefully selected and inspected for use. Using non‑standard parts could be unsafe and may invalidate your warranty. Genuine PLS parts are available from our parts shop.
My lift is behaving strangely — what can I do?+
Log a case with our PLS Assist team and we’ll talk you through simple diagnosis steps. Many issues can be resolved over the phone and some basic checks help us better understand your issue so we can resolve it first time.
Got a PLS lift and need support?
We know warranty and servicing can feel confusing, and our team is on hand to answer any question and get you moving again. Fill in the form and we’ll typically respond within 1 working day.
Select option 1. If your lift is out of service or the vehicle is off the road, call us rather than waiting on the form.