Our Warranty

Routine maintenance such as cleaning and daily/weekly/monthly inspections can be carried out by the operating company, these required checks are detailed in our product manuals. For more involved services including 6-monthly servicing, removing/replacing parts, and LOLER examination must only be completed by someone who has valid training on PLS products. This may also be applicable for any statutory or legal service and inspection requirements for the country the product is being operated in.

Contact PLSAssist on +44 (0)121 552 0660 or email [email protected] for details of where to find your nearest trained service partner or check our website for an interactive map.

Products operated in the UK used as passenger carrying equipment are covered by the Lifting Operations & Lifting Regulations Act 1998 “LOLER”. This states that the lift operating company or duty holder has a responsibility to ensure that at regular SIX monthly intervals, the product is inspected, serviced and weight tested by a competent person. Similar laws and governance apply across the globe to ensure that passenger safety is maintained to the highest standard.

No. All PLS lifts should be used with PLS Blue hydraulic oil. PLS Blue is our hydraulic oil specially formulated for optimum lift performance. It’s a very high grade W32V hydraulic oil with added anti-friction properties and viscosity modulators to maximise operation across average temperature fluctuations (seen in UK). Our oil is also filtered to 1 micron maximum particulates to ensure zero contamination or cylinder seal damage. You can order PLS Blue online in our webshop or by contacting our parts team on [email protected] or +44 (0) 121 552 0660 (option 2).

Depending on the product, our warranty runs for 3 or 5 years from the date the product was built (don’t worry there are a few extra months added on free for delivery and fitting times). The serial number sticker on the lift will show the date of production. If you need any help, please call us on +44(0)121 552 0660 and we will be happy to check this for you.

Safety is our number one priority, and we cannot guarantee this if non-standard (non-OEM) parts are used. Whilst many components look the same, each item of your product has been carefully selected, designed and sourced with full component traceability to be sure it meets our standards. Using non-OEM components could be unsafe and may invalidate any product warranty.

Log a case with our PLS Assist team and we will be able to talk you through some simple diagnosis steps to understand the issue. The majority of problems can be resolved over the phone or with some simple inspection steps that can be completed by you.

Passenger Lift Solutions offer several training options for general service and repair work, which may allow you to complete warranty work either for yourself or others. Let us know if you want to discuss these options.