We’re pleased to announce that we have made some significant enhancements to our PLS Assist aftersales support program. These updates expand our service offerings even further with several new valuable features:

• Over-the-Phone Diagnostics

No more guesswork. Our experts can now troubleshoot issues over the phone, providing fast solutions and guidance. 

• Video Consultations with Technicians 

Sometimes a video walkthrough is extremely helpful. With new video link capabilities, you can get face-to-face virtual assistance from our team. 

• Factory-Trained Field Engineers

When hands-on service is required, our factory-trained field engineers will travel directly to your location. They know your passenger lifts inside and out.

• Next-Day OEM Part Shipping

We want to get you back on the road as soon as possible that is why we’ll ship genuine PLS parts directly to you for next-day arrival when in stock to keep your operations moving.

• Certified Factory Training

Take your team’s skills to new heights with comprehensive training programs facilitated by our certified PLS experts. 

• Dynamic Service Scheduling

Let us take maintenance off your plate. With dynamic scheduling, we’ll proactively manage your service dates to maximise efficiency.

When you utilise PLS Assist for aftersales support, you gain direct access to the team that designed and manufactured your passenger lifts. More than just a service provider, our experts understand your lifts down to the smallest component. We know how critical it is to minimise downtime and disruptions to your operations. That’s why PLS Assist delivers tailored solutions designed around your needs – from that initial installation through every maintenance checkpoint. Our in-depth product knowledge allows us to provide an exceptional customer experience with personalised service that keeps your lifts running reliably and efficiently.